Frequently Asked Questions

It’s simple! Click the “Register” button on the top right of our website and fill out your details. No special documents are required.

We offer one price for everyone—no minimums required. Prices are shown directly on our website.

To download or view your invoices online, please follow these steps:

1. Log in to your account.
2. Click on the “My Account” button.
3. Go to the “My Orders” section.
4. You will see a list of your orders.
5. Click on the order number you wish to view.
6. Once the order opens, select “My Invoices” to view or download your invoice.

All invoices are provided in PDF format

We accept credit card payments and e-transfers at checkout. Please note that we do not offer payment terms.

For e-transfers, please ensure the following:

• Send the exact total amount shown on your order — do not round the amount.
• Include your order number in the transfer details.
• The e-transfer must be sent within 12 business hours of placing your order. Orders not paid within this time frame will be automatically canceled.

If the transferred amount is incorrect or the order number is missing, it becomes difficult to trace which payment belongs to which order, which may delay the processing of your order.

If you have already sent your e-transfer but your order status remains pending after 2–3 business days, please contact us by email so our team can locate and match your payment to your order.

Please note that we do not receive or process e-transfers on weekends or holidays. Any payments sent during these times will be processed on the next business day.
Additionally, please note that no shipments are processed or dispatched on weekends or holidays.

Yes! There’s no minimum order.
You can order one piece to test quality before placing a larger order.

Most of our apparel is produced overseas, but some brands like King Fashion, Canada Sportswear, and AK are made in Canada.

Unfortunately, we’re unable to make any changes or cancellations once an order has been placed. This includes modifying items, quantities, or shipping details.

We recommend reviewing your order carefully before completing checkout to ensure all information is correct and to avoid any unnecessary return costs.

By proceeding to checkout, you acknowledge and agree that your order is final and that no items, shipping information, or other details can be added, removed, or changed after submission.

No. Once an order has been entered into our system, the shipping address cannot be changed.

Your order will be shipped to the address provided at checkout, so please double-check all details before confirming your purchase.

If the item you want is currently out of stock, click the “Notify Me” button on the product page to receive an email as soon as it becomes available again.

Please note that items highlighted in orange are typically part of our clearance section and may not be restocked once sold out.

Additionally, we may not have a confirmed restocking date for most of the items. Even when a restocking date is available, it is only an estimate and may change without prior notice.

We recommend checking back on our website regularly.

We sell blank apparel only.
For decoration services, contact our partner at [email protected] and include:

• Your logo (JPG)
• Style number, color, size, and quantity
  Do not buy garments from us if printing with TeePrints—they supply their own blanks.

No, we are online based.

Our warehouses do not accept walk-ins or pickups.

All orders must be placed online and shipped to your address.

Each warehouse selected will have its own shipping cost.

Our system automatically calculates your total shipping cost once all items are in your cart. You’ll see the exact shipping amount before checkout, so there are no surprises.

We offer free shipping when your order exceeds the minimum purchase amount displayed on our website.
Please note:

• The qualifying total is calculated before taxes.
• Exclusions apply — free shipping does not apply to drop-shipped brands such as AJM, AK, Fashion Biz, Canada Sportswear, Gatts, Decky, and others.
• Free shipping is not available for remote areas.
• We reserve the right to choose the warehouse and carrier of our choice for your order, regardless of your selections at checkout.
• To optimize delivery, the system may combine items into one warehouse, even if multiple locations were originally chosen.

Yes. You can ship your order to any address you choose.

Please note that each package includes a packing slip with our company information and address, which cannot be removed.

Orders placed before 11:00 AM EST (Mon–Fri, excluding holidays) are usually shipped the same day.

Orders placed after 11:00 AM EST or on weekends/holidays will be processed on the next business day.

Note: Drop shipper items (AK, Fashion Biz, AJM, Decky, Canada Sportswear, Gatts, Decky, Zapped) may take longer, especially AK, which can be backordered up to 15 business days.

Specification for AK Products

Please note that our Athletic Knit (AK) products are made to order, meaning production begins once your order is placed.

• Products with available quantity will typically ship within 3–5 business days.
• Products showing 0 quantity can still be ordered; however, they are produced on demand and may take up to 21 days to be completed once the order is placed.

All AK products are assembled in Canada, and as such, the full manufacturing process may require up to 21 days before shipping.

If you have a specific deadline—such as an upcoming tournament or event—please plan your order accordingly to ensure timely delivery.

Tracking information is provided within 24–48 business hours after your order has been dispatched. Please note that tracking details are not issued at the same time your order is packed or loaded onto the truck.

For drop-shipped brands (such as AK, AJM, Fashion Biz, Decky, Gatts, Canada Sportswear, and others), tracking numbers may be available later than regular orders — typically within 3–4 business days after the order is placed.
For backordered items from drop-shipping partners, tracking details may take up to 15–21 business days to become available.

Once your order has shipped, a tracking number will be sent by email. Customers are responsible for monitoring their shipment status through the carrier’s website, where you can also sign up for delivery updates.

If the carrier redirects your package to a pick-up point, it must be collected within 5 business days. Unclaimed packages are returned to our warehouse, and we are not responsible for any delays or return shipping costs. Returned packages are also subject to a restocking fee and an outbound shipping fee, as carriers charge return shipping costs.

After shipment, please note that we are not responsible for monitoring the package in transit, delivery delays, or missed pick-up reminders.

If you did not include your unit number or buzzer code at checkout, your tracking may show a notice such as “Address Correction Needed” or “Resolution Required.”
You will not receive a notification from us, and the carrier will not call you to inform you that the address is incorrect.

It is your responsibility to check your tracking regularly and contact us by email if you notice any delivery issues.

Please note that complete address modifications are not accepted once the order has placed. However, we can assist by submitting a small correction request to the carrier for minor issues, such as a missing unit number or a single letter or number missing from the postal code. These requests typically take 2–3 business days to be processed by the carrier and may delay your delivery.

Carriers may also charge additional fees for address corrections, such as when a postal code or address detail is incorrect. If such fees apply, they will be billed directly to the customer.

To speed up the process, you may also contact the carrier directly to correct the address:

• Purolator: 1-888-744-7123
• UPS: 1-800-PICK-UPS (1-800-742-5877)
• Canada Post: 1-866-607-6301

We strongly encourage you to monitor your tracking number closely until delivery is complete.

If you are located in the same city as the warehouse, delivery usually takes 1 business day.

For other regions, delivery typically takes 2–10 business days.

Please note:

Our warehouses are closed on weekends and holidays, so no orders are shipped or delivered during those times.

We are not responsible for delays caused by the carrier, such as weather disruptions, mechanical issues, or strikes. Unfortunately, replacement shipments cannot be issued free of charge in these cases.

Purolator Express delivery is available only on business days.

Delivery Delays and Lost Packages

Common reasons for delays include:

• Distance between your shipping address and the warehouse from which your order was dispatched.
• Carrier-related issues, such as high shipping volumes, mechanical problems, or routing adjustments.

Please note that delivery delays may occur due to weather conditions, strikes, or other unforeseen events. Once your order leaves our warehouse, it is handled entirely by the carrier, and we are not responsible for any delays that may occur during transit. Unfortunately, we cannot expedite, modify, or redirect deliveries after the order has been shipped.

You can always refer to your tracking information for the most accurate and up-to-date status. The tracking details provided by the carrier are the same information available to us.  

During the holiday season, beginning in November and continuing through December, delivery timelines often double due to the significantly higher shipping volume across all carriers nationwide. Similarly, when a carrier strike occurs, other carriers experience increased volume as they handle additional shipments, which may also result in extended delivery times. We strongly recommend placing your orders earlier than usual during these periods to ensure timely delivery.

Steps to Follow for Lost Packages

If your tracking information shows “delivered” but you have not received your parcel, please follow these steps:

1. Verify the delivery location: Check with colleagues, family members, or neighbors who may have accepted the package on your behalf. If you live in a condominium or apartment building, check your lobby area and ask the concierge if the package was received for you.
2. Contact us by email to report the issue.
3. Our freight team will open an investigation directly with the carrier.
4. While the investigation is ongoing, please note that we are unable to ship a replacement order free of charge. If your order is urgent, you may place a new order at your own cost.
5. We will await the carrier’s investigation results, which may take several weeks to complete. Please note that if the carrier provides proof of delivery, such as a photo showing the package at your address or a signature confirmation, the claim may be refused.

Carriers use GPS tracking on their delivery vehicles and will attempt to locate the package during their investigation. However, if the carrier determines that your claim is denied, please understand that this decision is beyond our control, and we cannot be held responsible for the outcome. Once the carrier provides a final decision, we will inform you accordingly.

To return an item, please email us within 14 days of purchase to request a Return Authorization (RMA) number.

In your email, include:

• Your order number
• A list of items you wish to return, using this format: 18500, black, large, 1 piece

Please note that sale and clearance merchandise are non-refundable.

Returns without an RMA or without the order number clearly written on the box will be refused.

Return Conditions

• A 15% restocking fee applies to all approved returns.
• The original outbound shipping cost will be deducted from your refund, even if your order originally qualified for free shipping.
• Customers are responsible for return shipping costs. All returns must be sent Freight Pre-Paid — we do not accept collect shipments.
• All return shipments must be sent with “Signature Required” to prevent loss or theft.
• Items must be returned in their original condition — unworn, unwashed, unaltered, and with all original tags and labels attached.
• Shipping and handling charges are non-refundable.
• We are not responsible for lost return packages; no refund will be issued in such cases.
• If our Return Department determines that an item has been worn, washed, printed, or altered, the return will be denied.
• In-person returns are not accepted. All returns must be shipped through a carrier of your choice, with “Signature Requested.”

Processing time:

Please allow 10–21 business days for your return to be processed.
Refunds will be issued to the original payment method used at checkout. Once processed, funds usually appear in your bank account within 3–5 business days.

We do not offer exchanges.

Please return the unwanted items and place a new order.

An item arrived defective or damaged — how do I proceed?
If you received a defective or damaged item, please email us within 14 days of purchase and include the following details in your message:

1. Your order number
2. Style number, color, size, and quantity of the defective item
   Example: 18500, Black, Large, 1 piece
3. Photo(s) clearly showing the defect or damage
   If you have multiple defective items in the same order, please send all photos and details together in a single email.

Resolution Options

Our management team will review your claim and determine the appropriate solution:

• Replacement:  For low-cost items, a replacement may be sent free of charge. Please note, however, that replacements are not automatic. Each case will be reviewed individually, and the final decision is made by our management team based on the circumstances of the claim.
• Refund/Return: For higher-value items, a return label will be provided so the product can be sent back before a refund is processed.

Important Note About the Claims Process

In some cases, even if the error originates from our warehouse, you may still be required to return the incorrect item. A free replacement is not automatic.

We will provide a return label, and the incorrect item must not be used or discarded, as it may be required by our quality control team. You can place a new order for the missing item while you wait for your refund.

Please note that claims may take several business days to resolve, depending on the item type and quantity.

Warranty Exclusions

Our warranty does not cover the following:

• Garments that have been worn, washed, printed, or altered.
• Items damaged during modification, including those ruined by printing machines, heat presses, embroidery, or sewing used for DIY or customization purposes.

Claims are accepted only for items that are defective or damaged prior to alteration.

⚠️ Important:

Before decorating or customizing your garments, inspect all items carefully to confirm the correct style, size, color, and quantity, and ensure there are no visible defects. Once an item has been printed, embroidered, or otherwise altered, it is no longer eligible for replacement or refund under warranty.

We respond within 24–48 business hours (Mon–Fri, excluding holidays).

If your inquiry is about an order, please include your order number.